Certificate of compliance

Hepatitis NSW Inc.

is in compliance with the HONcode

Logo certificat HONCode
7 Years

Certificate validity: 18 Jul 2016 - Jul 2017

www.hep.org.au Visit website

Logo certificat HONCode
HONcode identification number:


Date of initial review:

27 Nov 2008

Certificate validity:

18 Jul 2016 - Jul 2017

Date of last visit:

04 May 2017
See the HONcode seal on the site

Content identified by the HONcode team

The content below is a sample of the content identified at a specific date by the HONcode team that justifies the respect of the eight ethical principles.


(19 May 2016) - Link

Information on our website does not aim to replace the advice provided by a doctor or other healthcare worker. If you have hep C you should regularly see your doctor for monitoring, information advice and referral.

(19 May 2016) - Link

Please note that in this statement, Hepatitis NSW is referred to as ‘HNSW’, ‘us’, ‘we’ or ‘the organisation’.
Hepatitis NSW understands that privacy is important to our clients and members, and we are committed to protecting the information you provide us with. We recognise that people who give us their information have a right to know that it is protected, and also have a right to access that information under most circumstances. Those rights are consistent with our core values, and the philosophies we try to uphold in our work.
This statement is designed to help you understand what sort of information Hepatitis NSW may collect and hold about you, how it is held, and what your rights are in relation to that information. The statement is based on our Privacy Policy (which is available to download at the bottom of this page), and is consistent with the Australian Privacy Principles, from the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
The information we may collect about you depends on why you contact the organisation. In general, we collect as little identifying information as possible in order to meet your needs.
If you become a member of the organisation, we will generally only collect personal information (see the definition below). That means that we will only have your contact details. We collect those so that we can provide you with information about hepatitis and our organisation. When becoming a member, you may also be asked questions about your ethnicity, profession and other characteristics (that is, we may hold sensitive information about you). If you are asked for that information it is to provide you with information which is relevant to you. If we collect sensitive information about you, it will be kept securely (see below)
If you are a client of the organisation (see the definition below), then we may collect more than your contact details, and may hold sensitive information about you (information which identifies you, and contains detail about things like your health, for example). We will only collect that information so that we can better meet your needs. For example, when you are having counselling, it is important for your counsellor to have more information about you so that they can talk through what is happening for you, and they may take notes on that information. If we collect sensitive information about you, it will be kept securely (see below)
If you are a client of HNSW, you can stay anonymous or use a pseudonym (a name that is not your real name). Of course, there may be times where this is impractical (for example, if we need to send you mail), and we may ask for your details
When you access most of our services, you will be asked to answer some demographic questions, asking about things like your age, ethnicity, and post code. You do not have to answer those questions if you don’t want to. You will not be penalised if you don’t want to answer demographic questions, and your answers (or your decision not to answer) will not have a negative impact on your ability to use our servicesWe ask about client demographics because they help us to analyse our performance, and tell us whether we are reaching our target populations or not. The demographic information you give us is generally not linked to your details. If that information is held with your personal information, it will be kept securely (see below)
Our website uses cookies for maintaining contact with a user through their session. A cookie is a small file supplied by our website and stored by the web browser software on your computer when you access our site. (An explanation of cookies can be found at the site of the Australian Privacy Commissioner). The cookie allows our website to recognise you as an individual as you move from one page to another. At the end of your session, you may choose to manually logoff. When you logoff, the cookie is immediately deleted. If you do not logoff at the end of your session, our website will automatically log you off after about 20 minutes. The cookie stored within your browser will expire when you close your web browser. This will ensure that no other person has access to information personalised for you. If you wish to use the features of our website that enable us to personalise the site for you, you must use a browser which is enabled to accept cookies.
Our website makes a record of your visit and logs the following information for statistical purposes:
The user’s server address
The user’s top level domain name
The date and time of access to the site
Pages accessed and documents downloaded
The previous site visited
The type of browser software in use
No attempt will be made to identify anonymous users (including users logging on using a pseudonym) or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s log files. Our website hosting provider uses a web analytics service to help analyse how users use the site. They anonymously track how our visitors interact with our website, including where they came from, what they did on the site, and whether they completed any transactions on the site such as membership application.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of our website. By using our website, you consent to the processing of data about you in the manner and for the purposes set out above.
Any information collected as part of your personal profile will be used only for the purposes of our website’s personalisation functions, and will not be used for any other purpose or passed to any other organisation.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
For further information on the privacy policy concerning Google Analytics, please go here: www.google.com/analytics/learn/privacy.html
Your information is only seen by people at Hepatitis NSW who need to see it as part of their work.
There are two reasons why we might hold personal or sensitive information about you:
We need your personal information to stay in contact with you, and you have given those details to us. For example, you might have become a member of HNSW, or given your details to one of our staff on the phone so that we can call you back
We need your sensitive information to meet your needs, and you have given us that information. For example, you might have asked us to provide advocacy on your behalf, or you might be getting counselling at HNSW
When you give us personal or sensitive information, it is kept securely. Electronic files are kept on a secure database, and are only available to staff who need to see them as part of their work. Paper files are kept in a locked filing cabinet, and are only available to staff who need to see them as part of their work. Personal records are kept for six years before they are securely destroyed

(18 Jul 2016) - Link

The data displayed correspond to only one of the selected samples.

Primary sources for this page: Hepatitis C Quick Reference Resource for Healthcare Workers (Hepatitis NSW/NSW Ministry of Health, 2016)

(18 Jul 2016) - Link

This page was last updated 07 June 2016

(18 Jul 2016) - Link

This principle is not applicable to this site 

Level 4, 414 Elizabeth St
Surry Hills NSW 2010
(Infoline) 1800 803 990
(Admin) (02) 9332 1853(Fax) 02 9332 1730

(19 May 2016) - Link

We are an independent organisation and have no funding sources that unduly influence the content of our site. Our funding is primarily through NSW Ministry of Health grants.

(19 May 2016) - Link

We don't rely on advertising and don't host commercial advertisements, nor do we host web banner advertisements.

(19 May 2016) - Link

The content of this certificate has been collected by the HON Foundation and may not be used without HON's express consent.

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The HONcode's significance

The Health On the Net (HON) certificate guarantees that this website complies with the eight principles of the HON Foundation's Code of Conduct at the date indicated above. The persons responsible for the site commit to maintaining its compliance with the HONcode principles for the duration of the site’s certification.

However, despite the complaint system that has been put in place and the periodic review and automatic monitoring of certified sites to ensure maximum compliance with the HONcode ethical principles, it is impossible to eliminate all risks of incoherence that may appear.

Under no circumstances shall the HON Foundation and/or its partner(s) be held liable for any damages resulting from the use or the inability to use HONcode-certified websites. Similarly, the HON Foundation and/or its partner(s) shall not be held liable for the content of such certified websites or any other website accessible via a hypertext link or through third-party information.

Those responsible for the certified website are responsible for the content of the website unless otherwise provided by law.

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